General

• What products do you sell?
  We handcraft a curated collection of home fragrance products: 8.5 oz jar candles, 4 oz petite travel candles, and silhouette body-shaped candles (available in five distinct styles). We also offer gift wrapping and complimentary samples with qualifying orders.

• Are your products natural and cruelty-free?
  Yes. Every ingredient! From wax to wick to fragrance is selected to be free from harsh chemicals. All formulas are cruelty-free and made with clean components.

• What wax do you use?
  Our candles are made with 100% soy wax for a cleaner, slower, and more even burn.

Shipping & Orders

• Where do you ship?
  We ship domestically across Canada and offer international shipping to select countries. For full shipping zones, prices, and timelines, please see our Shipping & Orders page. 

Gift Wrapping & Samples

• What does your Luxury Gift Wrap include?
  Our Luxury Gift Wrap includes a bespoke box, quality tissue paper, crinkle paper, ribbon, delicate baby’s breath, and card note all arranged so the unboxing feels special and memorable.

• Are complimentary samples included with every order?
  Complimentary samples are included automatically with orders over $40.

Product Care & Safety

• How should I burn my candle for the cleanest, safest burn?
  Follow these steps for the best results:

1. Trim the wick to ¼ inch before every burn.

2. Burn the candle on a heat-resistant, level surface and away from drafts, fans, or air vents.

3. For the first burn, allow the candle to melt across the entire surface until it reaches the jar edge, this prevents “tunneling.”

4. Keep the candle burning no longer than 3–4 hours at a time, extinguish, let cool, trim wick, then relight.

5. Never leave a burning candle unattended and keep out of reach of children and pets.

• How do I avoid tunneling?
  Tunneling happens when the candle doesn’t develop a full melt pool on the first burn. To avoid it: always allow the initial burn to form a full melt pool that reaches the jar’s edge. If tunneling has already started, you can carefully use the melted wax to even out the pool (safely) or melt the top layer with a hairdryer on low to even the surface — but exercise caution and never overheat.

• Can I reuse the jars?
  Yes! Once fully cooled, jars can be cleaned and repurposed. To remove remaining wax, place the jar in the freezer for a few hours and pop the leftover wax out, then wash with warm soapy water. Jars make lovely storage containers, planters, or décor pieces.

Burn Time (estimates)

• How long will my candle burn?
  Burn time varies with wick care, room temperature, drafts, and how long you burn it each session. Typical estimated burn-time ranges for our 100% soy candles are:

8.5 oz jar candle: about 51 – 68 hours

4 oz petite travel candle: about 24 – 32 hours

These are conservative guidelines, proper wick trimming and avoiding drafts will help you get the most hours from each candle.

Scent & Ingredients

• How strong are the scents? Will they fill a room?
  Our fragrances are thoughtfully blended for a balanced throw: noticeable but never overpowering. Small rooms will sense them quickly; larger spaces will benefit from multiple candles or a larger candle. If you prefer stronger scent, try our 8.5 oz jar or pairing a candle with a room spray.

• Are your fragrances safe for people with sensitivities?
  We use clean fragrance blends and avoid phthalates and harsh chemicals, but fragrance reactions can be personal. If you or a household member has severe fragrance sensitivity, we recommend testing in a small space or reaching out for fragrance-free recommendations.

Orders, Returns & Custom Requests

• What’s your return or exchange policy?
  For details on returns and exchanges, please visit our Shipping & Orders page. Generally, because candles are a hygiene/consumable good, returns are accepted only for damaged or defective items; please contact us with photos and your order number so we can make it right.

• Do you accept custom or wholesale orders?
  Yes! We love collaborating on custom and wholesale opportunities. Please contact us via the wholesale/custom order form on our Contact page with your details and timeline.

Still have a question?
If your question isn’t listed, please visit our Contact page or send us a message through the site. We reply as quickly as possible and are happy to help.