Crafted with Care. Shipped with Intention.
At Tierra Diosa, every order is hand-prepared with attention to detail and thoughtful packaging, because the journey of your product should feel just as beautiful as the product itself.
Returns & Exchanges
Because each Tierra Diosa product is handcrafted in small batches with care and cleanliness, all sales are final. This allows us to maintain the highest standards of quality and safety.
That said, your experience matters deeply to us. If your order arrives damaged or incorrect, please contact us within 3 days of delivery at our contact page, and we’ll be happy to make it right.
Shipping
Shipping Processing Time
All orders are processed within 1–4 business days before shipment.
Once your order is ready, you’ll receive a confirmation email with tracking details.
Shipping Details
We currently ship within Canada using Canada Post. Standard and Express shipping options are available at checkout.
GTA Standard Shipping:
Estimated 2–5 business days
GTA Express Shipping:
Estimated 1–2 business days
Canada Standard Shipping: Estimated 5-7 business days
Canada Express Shipping:
Estimated 2-4 business days
Please note: shipping times may vary depending on location and postal delays.
Free Local Pickup (North York Area)
Pickup Processing Time
All orders are processed within 1–2 business days before pickup. Once your order is ready, you’ll receive a confirmation email with pickup instructions.
Pickups are by appointment only to ensure your order is prepared and waiting for you. Please bring your order confirmation email when picking up your package.
📍 1275 Finch Ave W, North York, ON, M3J 2G5 (Lobby doors, near Tim Hortons)
We’re honored to bring Tierra Diosa into your home, beautifully and reliably.
For any shipping questions, delivery concerns, or assistance with your order, reach out anytime through our Contact Page.